FAQs

Accounts

• How do I access my online account?
• How do I reset my password?

Orders, Shipping and Payment

• Can I request discreet shipping and packaging for my test order?
• I shipped my test kit, have you received it?
• How do I ship my samples back to the laboratory?
• I entered the wrong shipping address, what should I do?
• Can you ship a DNA test internationally?
• I lost my test kit, can you send another one to me?

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Contact Us

• How do I contact DNA Tests Direct?
• What are your hours of operation?
• When will my results be ready?
• Is DNA Tests Direct open on weekends or holidays?