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  1. DNA Tests Direct
  2. FAQs

FAQs

Quality

  • Why do test results vary between different labs?
  • Why should I trust a DNA Tests Direct health test result?
  • Why should I trust a DNA Tests Direct DNA test result?
  • Why can reference ranges vary?
  • Should I be concerned if I receive an abnormal health test result?
  • Should I share my health test results with my healthcare provider?
See all 7 articles

Privacy & Security

  • Will you share my health test results with my healthcare provider?
  • Is my sample discarded after the testing is complete?
  • Do I have to have a prescription to order a test?
  • How confidential is my test?

Accounts

  • How do I access my online account?
  • How do I reset my password?

Orders, Shipping and Payment

  • What methods of payment do you accept?
  • I entered the wrong shipping address, what should I do?
  • Can you ship a DNA test internationally?
  • I lost my test kit, can you send another one to me?
  • Can you ship a health test internationally?
  • How do I ship my samples back to the laboratory?
See all 13 articles

Contact Us

  • How do I contact DNA Tests Direct?
  • What are your hours of operation?
  • When will my results be ready?
  • Is DNA Tests Direct open on weekends or holidays?
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