How do I access my online account?

To access your DNA Tests Direct online account, please follow the steps below:

1. Open a web browser on your computer or mobile device.
2. Go to dnatestsdirect.com/login.
3. Enter the email address and password combination you provided when you activated your test kit.
4. If you have forgotten your password, click on “Forgot Password?” below the login form and follow the on-screen instructions.
5. Click on the “Log In” button to access your account.

If you’re having trouble logging in, please try the following troubleshooting steps:

• Double-check that your email and password are entered correctly.
• Ensure your password meets the required length and security criteria.
• If you have requested multiple password resets, only use the link from the most recent email.
• Check your email’s spam or junk folder for the password reset email, as it may have been filtered there.
• Clear your browser’s cache and cookies to remove outdated data that might prevent login.
• Try using a different web browser or device if issues persist.
• Ensure you have a stable internet connection, as a weak connection can sometimes cause login problems.
• If you are using a VPN, try disabling it and logging in again.

If you are still unable to access your account, please contact our Customer Support Team for further assistance.