FAQs

Accounts

• How do I access my online account?
• How do I reset my password?

Orders, Shipping and Payment

• Can I request discreet shipping and packaging for my test order?
• I entered the wrong shipping address, what should I do?
• Can you ship a DNA test internationally?
• I lost my test kit, can you send another one to me?
• I can't find my return shipping envelope, what should I do?
• Can I ship my DNA test kits separately to the laboratory?

Contact Us

• How do I contact DNA Tests Direct?
• What are your hours of operation?
• When will my results be ready?
• Is DNA Tests Direct open on weekends or holidays?